Privacy Policy


This Privacy Policy describes how Ahaireo collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Device information

  • Examples: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose: to load the Site accurately and perform analytics on Site usage.

  • Source: collected automatically using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: shared with Shopify.

Order information

  • Examples: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number.

  • Purpose: to fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for fraud, and provide product updates.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify.

Customer support information

  • Examples: communications and details provided during support requests.

  • Purpose: to provide customer support.

  • Source: collected directly from you.

Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us through our Contact Us page to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your Personal Information to provide our services to you, which includes:

  • offering products for sale,

  • processing payments,

  • shipping and fulfilling your order,

  • and keeping you up to date on new products, services, and offers.

    GDPR (European Union Residents)

    If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

    • Your consent;

    • The performance of the contract between you and the Site;

    • Compliance with our legal obligations;

    • To protect your vital interests;

    • To perform a task carried out in the public interest;

    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the Your Rights section below.

    Automated Decision-Making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We engage in limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

    • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

    CCPA (California Residents)

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us through our Contact Us page.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

    • Session cookies last until you stop browsing.

    • Persistent cookies last until they expire or are deleted (most last between 30 minutes and 2 years).

    You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through our Contact Us page.